At Mobbace Private Investigators, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, or contact us. By using our website (www.mobbace.com) or engaging our services, you agree to the terms outlined below.

1. Information We Collect

1.1 Personal Information

We collect only the information necessary to provide our investigative services or respond to your inquiries. This may include:

• Contact Details: Name, email address, phone number, and mailing address provided through our secure contact form, phone calls, or consultations.

• Case-Specific Information: Details relevant to your investigation, such as case descriptions or documents, voluntarily provided during consultations.

• Billing Information: Payment details (e.g., credit card information) processed securely through third-party payment processors for service fees.

• Website Interaction Data: Information collected via cookies or analytics tools, such as IP address, browser type, and pages visited, to improve user experience.

1.2 How We Collect Information

• Directly from You: Through our secure online form, email (inquiries@mobbaceinvestigations.com), phone calls ((800) 555-1234), or in-person consultations.

• Automatically: Via website analytics tools (e.g., Google Analytics) and cookies to track user behavior and optimize site performance.

• Third Parties: From public databases or authorized sources during investigations, only when necessary and lawful for your case.
  
  

2. How We Use Your Information

We use your information solely to provide professional investigative services and improve your experience with Mobbace Private Investigators. Specific uses include:

• Service Delivery: Conducting investigations, preparing reports, and communicating case updates.

• Client Communication: Responding to inquiries, scheduling consultations, and providing service quotes.

• Website Optimization: Analyzing website usage to enhance functionality and user experience.

• Legal Compliance: Complying with applicable laws, regulations, or court orders when required.

• Billing: Processing payments securely through trusted third-party processors.
  
  

We do not use your information for marketing purposes without your explicit consent, and we never sell or share your data with unauthorized third parties.

3. Data Security

We prioritize the security of your information and implement industry-standard measures to protect it:

• Encryption: All communications and data storage use AES-256 encryption to ensure confidentiality.

• Access Controls: Only authorized investigators with signed confidentiality agreements can access case-related data.

• Secure Payment Processing: Billing information is processed through PCI-compliant third-party providers (e.g., Stripe, PayPal) and is not stored on our servers.

• Website Security: Our website uses HTTPS and SSL/TLS protocols to protect data transmitted between your browser and our servers.
  
  

Despite our robust measures, no online system is completely secure. We strive to protect your data but cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following limited circumstances:

• Service Providers: Trusted vendors (e.g., payment processors, cloud storage providers) who assist in delivering our services, all bound by strict confidentiality agreements.

• Legal Requirements: When required by law, court order, or government authority, we may disclose information to comply with legal obligations.

• Investigation Needs: Limited data may be shared with authorized third parties (e.g., public databases, law enforcement) solely for lawful investigative purposes, with your consent or as permitted by law.
  
  

All shared data is protected by encryption and confidentiality agreements to ensure compliance with privacy laws.

5. Data Retention

• Case Data: Information related to your investigation is securely stored for one year after case completion to support potential follow-up needs or legal requirements, then securely deleted.

• Contact Information: General inquiries are retained for six months unless you request deletion sooner.

• Website Analytics: Anonymized usage data is retained for up to two years to analyze site performance.
  
  

You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Enable core website functionality, such as secure form submissions.

• Analytics Cookies: Collect anonymized data on site usage (e.g., via Google Analytics) to improve performance.

• Preference Cookies: Remember your settings, such as language or region, for a personalized experience.
  
  

You can manage cookie preferences through your browser settings or our website’s cookie consent popup. Disabling cookies may limit some website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Request updates to inaccurate or incomplete information.

• Deletion: Request deletion of your data, subject to legal retention requirements.

• Objection: Object to certain uses of your data, such as analytics or marketing.
  
  

To exercise these rights, contact us at contact@mobbace.com. We will respond within 30 days, in compliance with applicable privacy laws (e.g., GDPR, CCPA).

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, professional associations). We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing information.

9. Children’s Privacy

Our services and website are not intended for individuals under 18. We do not knowingly collect or process personal information from minors. If we learn that such data has been collected, we will delete it immediately.

10. International Data Transfers

Mobbace Private Investigators operates in the United States, and your data is primarily stored on secure U.S.-based servers. If your information is transferred internationally (e.g., for investigations involving foreign jurisdictions), we ensure compliance with applicable privacy laws and use safeguards like Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@mobbace.com

• Phone: +1 (251) 262 8750

• Address: Mobbace Private Investigators, 1511 Jerome Avenue, Blackey, Kentucky, USA
  
  

We are committed to addressing your concerns promptly and transparently.

Disclaimer: Mobbace Private Investigators is a licensed agency operating in compliance with state and federal laws. All investigative services are conducted ethically and legally, with a commitment to protecting your privacy.